Biz4USA, Inc. will not be responsible for deliveries to locations that have steps and no elevators. UPS will not normally deliver up steps and requires the customers to pick their delivery up on the street. Should any delivery be refused for any reason other than damaged goods then the customer will be responsible for freight both ways. Freight charge for the refused delivery and freight for the return of refused products to our vendor. Also a restocking fee of 20% will apply for all refused products other than damaged goods.